Frequently Asked Questions
Remove any doubt, find the answer you’re looking for!
How can I take part in the “Fly Free with Sky Mobile” promotion?
To take part in the promotion, customers will need to buy any mobile or phone tablet through Sky Mobile between 01/06/2018 and 05/07/2018 by visiting www.sky.com/mobile. Once you have made your purchase, your free flight voucher will be delivered in the box of your new device.
How many lastminute.com registration codes am I entitled to receive?
Sky Mobile customers are entitled to receive 1 lastminute.com registration code per device. The registration code will be found in the box of your new device. Customers can receive a maximum of 1 lastminute.com registration code for each purchase. The lastminute.com registration codes cannot be combined.”
What is a lastminute.com Registration code?
How can I request my Booking code?
When will I be able to enter the Registration code?
I cannot register the Registration code, what can I do?
- Check that the Registration code you entered consists of 13 alphanumeric characters;
- Check that there are no blank spaces before or after the Registration code;
- Please make sure you don’t confuse the letter “O” with the number “0”;
- Check that you have not already registered it. Check your inbox and junk folder to see if you have received the email with the booking code;
- Check that the deadline for registration has not passed;
- Check that you have correctly entered all the information requested in the form.
I have more than one Registration code. Can I request a single Booking code for more people?
How can I complete the purchase of the Booking code for two people?
The Booking code: what is it, where do I find it and how do I use it?
I confirmed the registration but I haven’t received yet the Booking code confirmation email. What can I do?
- Remember to check your inbox at the email address you used during registration;
- Also check your junk mail folder or make sure your inbox is not full;
- Try to register your Registration code again, if you receive an error message it means you are already registered it;
- Contact us at email@example.com stating your registration code, the email address used and a telephone number. One of our agents will check the status of your registration and help you solve the problem.
Can I book a flight for a minor with my Booking code?
It is not possible to book a flight for a minor with a booking code. Minors can only fly with an adult. ONLY if you have a valid Booking code for a free flight for 2 people, then one of the two passengers can be a minor.
For any additional information please check the page with full instructions about it here.
How are possible cancellations of my flight handled? Can I request a cancellation?
Can I make changes to the flight I booked with my promotional Booking code? How can I do that?
I cannot find available flights that fit with my travel needs, what can I do?
What is the expiry date of the Booking code?
When is the best time to book a free flight?
I have two Registration codes, can I request a single Booking code for two people?
Which flights can I book with my Booking code?
Which flights are available on the dedicated booking site?
After I chose the flight I wanted, I received an error on page that it was no longer possible to book the selected flight, what happened?
I am entering the Booking code in the booking page but I can’t book the flight
- Check that you are on the correct booking site, for one person and for two people, based on the booking code that you have;
- Check that the booking code entered is made up of 16 digits;
- Check that you have clicked on the “Apply” button;
- Check the expiry date of the booking code on the delivery email;
- Check that there are no blank spaces before or after the booking code;
- Check that you are using the email address associated with the booking code, you will find it in the delivery email.